Safety and Security Print

In this section you will find information on:

  • Keeping Children Safe on Line – Net Aware
  • Lost & Found Dogs
  • Useful Links and Protect Your PIN
  • Property Alert service - Land Registry
  • Advice for protecting passwords
  • Citizens Advice
  • The Older People’s Housing Champion(Wrexham Care & Repair)
  • Fire Safety Booklet
  • Keeping Warm in Winter
  • Ready for Winter
  • Abusive and Silent Phone Calls
  • Safety at Home
  • Scams and Scam Mail
  • Online Shopping Security Tips
  • Cyber Crime Advice TOP TIPS
  • Door To Door Charity Collectors

Also, North Wales Police have a large section on their website covering safety and security advice.

Click this link to see this wealth of information.


Keeping Children Safe on Line – Net Aware

As part of helping parents know how to keep their children safe online, the NSPCC and O2 have developed a guide, primarily aimed at parents of 8-12 year olds, about the social networks, apps or games with an interactive element that children use most frequently. 

The purpose of the guide is to provide parents with the information they need to understand their child's online world and help them keep their children safe on line.

Parents can use the site and explore what other parents and children are saying which will help empower them to make their own decision and ultimately help keep their children safe

Net Aware can be found at


Lost & Found Dogs - North Wales area

If you lose your dog please call your local Dog Warden straight away (numbers below) so they can check their call log and database, it's important to keep checking back with the warden if you lose your dog as new strays enter the system daily. If you register your lost dog on you can submit the latest photo you have available of your dog and generate posters on the doglost site which can then go up in the area. Doglost will send out email alerts to helpers in the area and give advice and support. Other online sites you can register on include and and - check with all to see if someone registered your dog as found!

Please note that petslocated is the website that the RSPCA send people to and unfortunately it’s a service that has to be paid for, however you can still search for animals that have been registered with the site. Check all colours!

Please also check with local vets to your area/surrounding area and remember to check with highways and network rail (Arriva trains/Virgin). Also check with your local council street cleaning departments.

If you find a dog it is THE LAW* to report it to your local dog warden (numbers below). The dog warden will then collect the dog and take it to the council's appointed kennels where the dog waits for the owners to claim him/her. In some counties you may be given the option to look after the dog yourself however there are rules that apply and you have to fill out a finders form and do everything you can to help reunite the dog with its owner.


You can also register a found dog on which also helps the dog get home as helpers will share the posts on facebook. It's also a good idea to take the found dog to a vets to be scanned for a microchip, if a dog is chipped it can be the fastest way to get them home. Check for number tags, sometimes they can fade or sometimes a contact number can be on the collar. There are out of hours vets and some helpers and rescues have scanners.

See attached list for North Wales Dog Wardens & Appointed Kennels Information as provided by Lost Dogs North Wales area  - Lost Dogs North Wales area group details:

Brought to you from the team at Lost Dogs North Wales Area. For extra info please also refer to your local council websites and search stray dogs


Useful Links and Protect Your PIN

For information, advice and support regarding all things Cyber Crime related, please visit the following websites;

Report fraud to Action Fraud Wales :  0300 123 2040 (opening hours apply)

Protect Your PIN Cybercrime Tips (289 KB)   

Property Alert service helps combat property fraud

The Land Registry’s award-winning Property Alert service, is a free service which provides an early warning of suspicious activity on someone’s property.

The Land Registry said although the Property Alert service has been successful there are still many homeowners who are unaware of the risk of property fraud and how to protect themselves.

What is property fraud?

Property fraud can happen in many ways. For example, fraudsters may steal someone’s identity and attempt to acquire ownership of a property by using forged documents. The fraudsters may then raise money by mortgaging the property without the owner's knowledge before disappearing with the money, leaving the owner to deal with the consequences.

Land Registry has stopped fraud on properties worth more than £66 million in the last five years.

How Property Alert works

Registry receives an application to change the register as well as for official searches (which can be sent to us up to 30 working days before the application is sent and ‘freeze’ the register until the application is received). You can then judge whether or not the activity is suspicious and if you should seek further advice. For example, if you receive an alert that a bank has lodged a
search on your property but you haven't applied for a mortgage, you may want to seek legal advice, contact Action Fraud, or contact the bank in question to tell them you are the owner and have not applied for a mortgage. Investigations into the authenticity of the mortgage application can then begin much earlier in the process.

Properties most likely to be at risk from property fraud:

  • Tenanted properties – for example where the landlord lives elsewhere, a tenant might try to mortgage or sell the property without the landlord’s knowledge.
  • Empty properties - such as where the owner lives abroad or is in a care home.
  • Where there are family disputes. For example, in a relationship break-down someone could try and mortgage a property without their partner knowing.
  • Properties without a mortgage.

Other measures to help protect yourself against property fraud:

  • Make sure your property is registered. If you become an innocent victim of fraud and suffer financial loss as a consequence, you may be compensated.
  • Once registered, ensure Land Registry has up-to-date contact details so they can reach you easily. You can have up to three addresses in the register including an email address and/or an address abroad. The more information you provide the more chance they have of reaching you if they need to.


Advice for protecting passwords

The following advice will help create a strong password for your on-line activities.

  • Use at least eight characters, the longer the password the more secure it is likely to be.
  • Use a random mixture of characters, upper and lower case, numbers, punctuation, spaces and symbols.
  • Change your passwords often. Set an automatic reminder for yourself to change your passwords on your email, banking, and credit card websites about every three months.
  • Never use the same password twice.
  • Don't use a word found in a dictionary, English or foreign.

To report a fraud and receive a police crime reference number, call Action Fraud on 0300 123 2040 or use our online fraud reporting tool stating onlinewatch link Eastern

Citizens Advice

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To find your local bureau in England and Wales, visit You can also get advice online at
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  5. Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014 service statistics see our quarterly publication Advice trends
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.

For general consumer advice please contact Citizens Advice Consumer Service on 08454 04 05 06 or go to

Which? also has a free to use consumer rights website. To enter the site follow the link below


The Older People’s Housing Champion

Care & Repair Cymru are the “Older People’s Housing Champion”. They are a national charitable body and actively work to ensure that all older people have homes that are safe, secure and appropriate to their needs.

The Care & Repair Service

Listening to what the older person wants and needs and putting together a package of information and repair; with support to make it happen. This includes:

A Healthy Homes Check -identifying the need for repairs, maintenance, or adaptations to prevent accidents or the worsening of existing health conditions.

Financial information - welfare benefit check and information giving, help with applying for grants for identified works to be carried out

Administration - practical help with form filling, or obtaining builders' estimates and co-ordination of work

Technical Assistance - information about approved contractors, technical surveys, plans and specifications

Monitoring - monitoring the quality of repairs and any building work

Local Contact Details

Wrexham Care & Repair

Wrexham Foyer
Crescent Road
LL13 8HF

Tel 01978 268120
Fax 01978 268121

E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Fire Safety Booklets

Please click on the following links for the very useful fire safety booklets.

Stay Safe This Winter

Fire Safety in the Home


Keeping Warm in Winter: tips and advice for the over 60s

We all know just how important it is to keep warm at winter. Keeping warm can help you stay healthy and safe, and can help prevent serious health problems like pneumonia.There are some simple things that you can do to keep yourself and your home warm in winter.

Tips to keep you warm

Heating your home

  • In the day time heat your main living room to around 18-21°C and the rest of your house to at least 16°C.
  • Try to keep the temperature above 18°C in your bedroom overnight.
  • In very cold weather set the heating to come on earlier, rather than turn the thermostat up, so you won’t be cold while you wait for your home to heat up.
  • Never use an electric blanket and a hot water bottle together as you could electrocute yourself.

Eat well

  • Eating regular meals will help keep your energy levels up when its is cold.

Stay active

  • Exercise can help to keep you warm.
  • Try to move around at least once an hour.

Wear warm clothes
You can keep warm by:

  • Wearing plenty of thin layers.
  • Putting on a hat, scarf, coat and gloves when you go outside.
  • Wearing clothes made of wool or fleecy material.
  • Wearing thermal underwear and bed socks at night.

Be a good neighbour

  • If you have an older neighbour or relative, look out for them to make sure they are safe and well.
  • If the curtains aren’t opened, or there are no lights on there might be something wrong.
  • Try knocking on the door to see if there’s an answer. If not, contact a relative or friend who you think may have a key.
  • If you think there are serious grounds for concern, phone 999.

Who to contact if you need further help

  • If you are worried about your health or the health of someone you know this winter, please contact Contact Assessment Team. Tel: 01978 298195.
  • If you want to make your home warmer, please contact Wrexham Care & Repair. Tel: 01978 268120.
  • For practical help, information and support please contact Age Concern North East Wales. Tel: 08450 549822.
  • For more information and advice on keeping well visit the National Keep Well this Winter Website


Ready for Winter - Red Cross Campaign

A survey has revealed that as many as 25,000 people die because of winter weather every year.

The survey found that the most common problems caused by winter weather in 2010 were:

  • Road closures – 29% of respondents
  • Being unable to see friends and family – 24%
  • Being stranded in the home – 14%
  • Illness – 13%

In response, the British Red Cross is urging the public to arm themselves with an essential kit bag. It is hoped that these simple precautions will help minimise inconvenience if people find themselves stranded at home or on the road.

Items which shold be include in the bag at home:

  • Torch
  • Battery radio
  • Toiletries / first aid kit
  • Long-life food and bottles of water
  • Important documents (eg. insurance policy)
  • List of emergency contact numbers (see right for downloadable templates)
  • Spare keys to your home / car
  • Pencil, paper, penknife and whistle

What should go in your bag on the road?

  • Torch
  • Battery radio
  • Mobile phone
  • Cash and credit cards
  • List of emergency contact numbers (see right for downloadable  templates)
  • Winter boots, warm clothing and waterproofs
  • Ready-to-eat food, bottled water and warm drink in flask


Abusive and Silent Telephone Calls

Malicious or nuisance calls, whether from people you know or from strangers, are a criminal offence.

Silent calls are generated by call centres that use automated calling systems (ACS).  In some cases the system dials too many numbers for the staff to speak and respond to, resulting in a silent call.

Ofcom has published advice on how to deal with these types of calls. Full details can be found at this link.

Useful Contact Details:
Complain to Ofcom:

Ofcom Advisory Team: 0300 123 3333
Textphone: 020 7981 3043 or 0300 123 2024

BT Nuisance Call Advice Line: 0800 661 441

Carphone Warehouse/Talk Talk: 0870 444 1820

Kingston Communications: 01482 602 555

Post Office: 0845 600 3210

Sky: 08442 414 141

Tiscali: 0871 222 3311

Tesco: 0845 300 7080

Virgin Media’s Sensitive Information Bureau: 0800 953 3333

Telephone Preference Service: 0845 0700707
Tel: 0845 0700707
It takes about 28 days after you’ve registered before the service takes effect. If you are still getting calls after 28 days, then you can complain to the Telephone Preference Service, using the contact
details above.



Every year firefighters in Wales attend over 2,000 accidental fires in the home.
Neil Dorrington, Community Fire Safety Team Leader with North Wales Fire and Rescue Service, said “Of those 2,000 fires at least 1,000 of them start in the kitchen. Most people are lucky enough to get out alive, but hundreds suffer injuries and too many are still lost to home fires.
Most people, if they think, can change something about their daily routines at home to reduce the chances of having an accidental fire.”
Follow North Wales Fire and Rescue Service’s 12 top tips for fire safety at home:

  1. Fit smoke alarms on each level in your home. Test them once a week. Keep them free from dust. NWFRS will fit these for free.
  2. Make a fire action plan so that everyone in your home knows how to escape if there's a fire.
  3. Keep the exits from your home clear so that people can escape if there's a fire. Make sure that everyone in your home can easily find the keys for doors and windows.
  4. Take extra care in the kitchen – never leave young children alone in the kitchen. Never leave cooking unattended.
  5. Take extra care when cooking with hot oil. Never use a chip pan – use a deep-fat fryer which is controlled by a thermostat.
  6. Never leave lit candles in rooms that nobody is in or in rooms where children are on their own. Make sure candles are in secure holders on a surface that doesn't burn and are away from any materials that could burn.
  7. Make sure cigarettes are stubbed out properly and are disposed of carefully, and never smoke in bed.
  8. Get into the habit of closing doors at night. If you want to keep a child's bedroom door open, close the doors to the lounge and kitchen. This may well help save their life if there is a fire.
  9. Don't overload electrical sockets. Remember one plug for one socket.
  10. Keep matches and lighters where children can't see or reach them.
  11. Take special care when you're tired or when you've been drinking.
  12. Don't leave the TV or other electrical appliances on standby as this could cause a fire. Always switch them off and unplug when not in use.

Keep responsible - Keep safe!

North Wales Fire and Rescue Service offers free home fire safety checks and will install smoke  alarms where necessary - to request a visit contact their 24 hour hotline on free phone 0800 169 1234 or e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Scams and Scam Mail

Scam artists set out to get you to part with your cash. Everyone should be on their guard as scammers are very sophisticated at fooling people that what they are offering is legitimate.

Wales Trading Standards have good advice on how to deal with Scams and Scam mail.

Go to for more details.

Also, check out the Ministry of Justice Scam pages.


Online Shopping Security Tips

Shopping online has become a part of everyday life but many still worry that their credit card details will land in the wrong hands or that goods bought on the internet may not be all they seem.

Online shopping is certainly here to stay and online security continues to advance. Just remember to follow these tips to help keep your online shopping a safe and secure experience.

Check out the company's validity

  • Research the company on line and see what other customers have said about them.
  • Look for their contact details and give them a ring.  Reputable companies will always display their contact details and welcome customer contact.
  • Follow personal recommendations.
  • Just because the web address has ‘UK’ in it don’t assume an internet company is based in the UK. Spelling mistakes and bad grammar are a dead giveaway that the company may not be legitimate or may have been developed abroad. Although shopping from overseas websites is not necessarily unsafe it may be difficult to enforce your contract if things go wrong.
  • Don’t be fooled by superficially glossy sites, check their customer service guarantee is equally impressive.
  •  ABOVE ALL TRUST YOUR INSTINCTS, if you are unsure, consider shopping elsewhere.

Verify the secure payment process

Before clicking the button to purchase your goods, ask yourself 

  • Is this website secure? Look for ‘https://’ in your browser bar, and the padlock symbol at the bottom. Both of these should be present on the page you are using when you are giving personal information or any payment details.
  •  Paying by credit card will give you added protection.

Other things you should know before buying

  • What are the postage and packaging costs?
  •  Check the delivery times – try and be there when your goods are delivered.
  •  Is billing up front or on delivery?
  •  Can you track the item in the delivery process?
  •  Is there a warranty or guarantee for defects?
  •  What is their cancellation or return policy and who will pay these costs?
  •  Is there a cooling off period?

Online auctions

If you’re using an online auction site, some of which are increasingly becoming hiding place for counterfeiters and fraudsters, a few simple steps can make things safer: 

  • Before you start, understand the auction process, the site rules and the auction company’s own safety advice.
  • Get to know the buyer or seller. Ask questions. Check their feedback.
  • Learn to pick good sellers. Their items have clear descriptions and they will answer your questions.
  • Don’t give away your password or personal details.
  • Always use a secure method of payment eg PayPal or credit / debit card.


Be wary of opening unsolicited emails or links within emails if you don’t know the sender. Many of these emails may ask you to make contact or send your details for verification. If any promise made sounds too good to be true then in reality it probably is.

Report it

  • Action Fraud is the UK’s national fraud reporting centre.
  • If you’ve been scammed, ripped off or conned, there is something you can do about it. Speak to Action Fraud.
  • If online shopping fraud has cost you money, call them now.
  • If you’ve been a victim of identity theft, please get in touch.
  • It is possible to beat fraud if we talk.
  • Early recognition of fraud can be vital, so no matter whether you think you’ve been a victim of fraud or you just want to know how to protect yourself, this is the place to start.
  • Action Fraud is a central point of contact to call and get help if you’ve been a victim of fraud.
  • Visit the Action Fraud Website to report  or telephone 0300 123 2040


Cyber Crime Advice TOP TIPS

Do  you have a computer?  Do you use Social Media? Do you shop online, use online Auction sites and classified ads etc ? Do you have a webcam?

If so, please see the attached Top Tips and useful advice from the North Wales Police Cyber Crime Team. The leaflet also has advice on scam telephone calls.

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Door To Door Charity Collectors

Many charities do collect door to door using authorised companies.  Although such persons will have various forms of identification, our advice is to always be wary of giving personal details/bank details  on the doorstep or handing over cash donations.

When you do want to give to a charity  our advice would be  to ask them to leave any information and any  forms to fill out.  You can then check with the charity whether  the collection is genuine or not and see how you can donate without having to hand over cash or  give personal details on the doorstep.

If you have any concerns about  a person at your door please contact North Wales Police at the earliest opportunity. Dial 101 for non emergency matters dial 999 in an emergency.